If you prefer to return your purchase, Twin City Vacuum is here to help. Contact us within 3 days from the day it was delivered for a Return Authorization Number. Then you simply ship the item back to us in its original box and/or packaging with all the accessories and instruction books. We will refund you 100% of your items price. Please note: Vacuum cleaners must be returned in "like new" or "slightly used" condition. Vacuum cleaners exposed to water, drywall dust, or hazardous materials such as lead or mold are not eligible for return.